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Service commitment

Manufacturing first-class quality products and providing first-class service is our company's commitment. You are welcome to use the "Jianghong" series products. We will wholeheartedly provide you with high-quality and first-class services.

The quality assurance and after-sales service commitments are as follows:

  • Strict performance of the contract, in accordance with customer requirements, quality, quantity, free delivery to the user's designated location, and in accordance with the requirements of the contract for acceptance.

  • We assure you that the goods supplied to you are original, new, unused products that meet or surpass national industry standards and requirements of the demander.

  • Due to the loss caused by packing and transportation or the quality problems of the supplier, we are responsible for the free replacement within two working days.

  • We solemnly promise: our products are refined with all new materials of first-line well-known brands, and have stable and reliable performance in the normal life of the products. If quality problems occur during the service life of the product, we will assume the corresponding quality responsibility once it has been verified to be our responsibility.

  • We are responsible for tracking the quality of products. If there are quality problems, our company will send technicians to the scene within 12 hours, and take measures to deal with the problems, so as to satisfy users.

  • Products enjoy our company's lifelong technical support services.

  • We will do a good job of users'return visits, seek product quality information and establish user files.

  • We guarantee that there will never be any disputes over the ownership of intellectual property rights between the products sold and third parties.

  • Our company's optical and electrical cable products are easy to install and use without special tools and spare parts.

Service outlets
Headquarters (Jiangyou City) Online map>>

Jianghong cable has established a set of scientific and perfect Pre-sale, in-sale and after-sale service flow system,

Have a batch Skilled technical service team,Through our company's technical service department and local after-sales service agencies to provide users with high-quality product services。

Serial number Sales Department Area person in charge Tel
1 Marketing Department Direct Stores, Civil Market An Sheng Guo 18990183377
2 Ministry of electronic commerce Electronic business platform He Lei Xi 17709003216
3 Sales Department six Northern Sichuan, Chongqing and Hubei Wen Qing Li 18990183373
4 Sales Department five Shaanxi, Gansu, Qinghai, Ningxia and Xinjiang Zhou Qiang Hua 18990183375
5 Sales department four Hebei, Henan, Anhui, Jilin, Beijing and Heilongjiang Feng Deng Lai 18990183369
6 Sales Department three Yunnan and Dalian He Xin Cheng 18990132588
7 Sales department two Inner Mongolia and Guizhou Jing Changgang 18009071680
8 Sales Department Southern Sichuan, Guangdong and Hunan An Xue Qiang 18990183372
9 Company Direct Sales Department Domestic Integrator Customers Zhang Hua 18990183366
Common problems
1Cautions and Operating Regulations for Coaxial Cables

①Because the cable itself has a certain attenuation, it is necessary to select the appropriate length according to the input and output values of the line.

②The conductor and sheath of the cable have certain strength. It has a certain bending radius. There should be no right angle bending. Usually, the bending radius should be 20 times larger than the diameter of the cable.

③Because the cable has a certain coefficient of temperature expansion, so in the construction process, each section must be left with the expansion allowance, and the support line can not tie too dead.

④In wiring, it is necessary to pull and straighten slowly, without distortion, mechanical pull and scratch, so as not to damage the cable.

⑤The inner conductor and the outer shielding net should not be contacted in order to avoid damaging the amplifying equipment.

⑥All joints are sealed with waterproof tape.

As long as the above points are well done, the characteristics of high physical foamed cables can be well brought into play in the course of use.

2Cautions and Operational Procedures for the Use of Wire Products

①Store in a dry, ventilated place away from the source of fire.

②The minimum bending radius during installation shall not be less than 8 times the diameter of the cable.

③Tension during construction shall not exceed 70N.

④It is strictly forbidden to be used to transmit strong electricity.

⑤Knotting and excessive extrusion are strictly prohibited during construction.

⑥Installation temperature: 0 - 50 C, allowable operation temperature: - 20 - 60 C.

⑦The production of terminal jumper is best to choose the same brand of high quality crystal head or module.

3Introduce the stripping method of outdoor optical cable

①Cut the inner sheath horizontally with a blade to expose the steel/aluminium strip.

②Use the blade to scratch transversely on the surface of the aluminium strip/steel strip, then bend the scratch a few times, and the aluminium strip/steel strip will break open, revealing the water blocking zone and cable core.

③Carefully cut the water-blocking belt and yarn-binding blade of the longitudinal package. Be careful not to cut the casing.

④The yarn wrapped around the cable core is cut longitudinally along the steel wire direction with a knife blade.

⑤If the number of filling ropes is equal to or more than the number of sleeves, cut the filling rope with a knife blade to expose the steel wire; bend the steel wire slightly towards the place where the filling rope exists, so that the position of the steel wire is higher than that of the sleeve (do not break the optical fiber in the sleeve by excessive force when bending). Then use a small steel saw to cross-cut the steel wire, bend the steel wire back and forth at a small angle until the steel wire breaks, and then use a knife blade. Lateral slit along the casing, and finally fix the cable, pull the stripped cable down uniformly and expose the optical fiber.

⑥If the stripped cable has no filling rope or less than the number of filling ropes, the sheath and aluminium strip should be pulled outward to expose the core of the cable for 2-3 cm, the filling rope should be cut with a knife blade, and then the steel wire should be bent slightly towards the place where the filling rope exists (without filling rope, it will be upward); the flat-mouthed clock and watch lifter or small screwdriver or saw blade should be inserted in the core to pick out the steel wire, and then the steel wire should be transversed with a small steel saw. Saw a small opening, pull out the clock screwdriver, bend the steel wire back and forth at a small angle until the steel wire breaks; cut the wire horizontally along the casing with a knife blade, and finally fix the cable, pull the stripped cable down evenly, exposing the optical fiber.

⑦Separate the optical fibers according to the number of sleeves, and clean the fibre paste on the optical fibers with alcohol cotton.

⑧In the process of cable stripping, we should try not to bend the cable too far and cut the knife too deep, so as to avoid the re-stripping caused by breaking the optical fiber.

4Cautions for Storage and Use of Outdoor Optical Cable

①Stacking: Keep vertical, do not put flat;

②Scroll: Arrow direction;

③Cable laying: reverse arrow direction;

④Handling: Forklift truck, please.

⑤Lifting: Please use axle pole to lift.

⑥Storage and use temperature: - 40 +70;

⑦Rain proof, fire proof, mechanical collision proof.

5Cautions for Butterfly-shaped Introduced Optical Cable

①Before laying household optical cables, the types of residential buildings, environmental conditions and laying routes of existing cables should be considered. At the same time, the economy, safety, convenience of future maintenance and user satisfaction should be judged comprehensively.

②The bend of the cable should be uniform and smooth, and no right or acute bending is allowed. The minimum bending radius of butterfly-shaped introducing optical cables should be in line with: during laying, it should not be less than 30 mm; after fixing, it should not be less than 15 mm.

③Optical cable disc should be used to carry butterfly-shaped lead-in optical cable, and cable bracket should be used when laying optical cable, so that the optical cable disc can rotate automatically to prevent the cable from winding.

④In the process of laying optical fibers, the tensile strength and bending radius of the optical fibers should be paid close attention to, so as to avoid the winding, torsion, damage and trampling of the optical fibers.

⑤When laying the cable, manual traction is usually used. The traction force should not exceed 80% of the maximum allowable tension of the cable. The maximum instantaneous traction force shall not exceed the maximum allowable tension of the cable. The main traction force shall be applied to the reinforcement of the cable. After laying the cable, the tension should be released and the natural bending state should be maintained.

⑥In the process of laying household optical cables, if suspicious circumstances are found, the cables should be inspected in time to confirm whether the optical fibers are good or not.

⑦When butterfly-shaped optical cable is laid into the home, the length reserved for making mechanical connection plug of optical fiber should be 1.0m on the side of optical cable divider or optical splitter box and 0.5m on the side of household information wiring box or optical fiber panel socket.

⑧Optical fiber mechanical connection plugs should be made in clean environment as far as possible, and finger cleaning should be maintained.

⑨After laying, light source and optical power meter should be used for testing. The optical attenuation value should be less than 1.5dB.

⑩For buildings without embedded pipes or users in old residential areas, the pre-end connection cable can be nailed or grooved along the wall.

⑪For laid cables, the key point is to protect the connecting parts of the pre-end connection and prevent dust from entering. It is recommended that it be pre-plugged into the appropriate adapter or covered with a dust cap.

⑫Corresponding labeling and recording should be done well in construction so as to facilitate subsequent management and maintenance.